Shipping Policy

SHIPPING & DELIVERY POLICY

Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times for reference only.

PROCESSING

The processing time begins from the date you placed your order. It usually takes 1 business day to process your order. Once we've processed it, we can then ship it.

SHIPPING 

Country: United Arab Emirates 

Shipping Method Standard Shipping 

Cost: UAE Delivery Charge 25 AED 

Shipping Time: 1-3 Business Day

PLEASE NOTE:

1. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
2. If you decide not to accept your delivery and it waddles back to us, we’ll refund your payment after deducting the shipping charges. Once the package swims its way back into our nest, we’ll process your refund right away.
3. Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.

INTERNATIONAL SHIPPING

Quacking from outside the UAE? Drop us a message via the contact us form for international shipping options!

HOW DO I CHECK THE STATUS OF MY ORDER?

Just waddle into your customer portal and log in to see your order updates and tracking. Once your order ships, your portal will show all the details.

Need help? Reach us anytime through the chat or your portal — we’re always here to quack back!

OTHER DELIVERY ISSUES

Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.